Privacy Policy

At Trusted FIX Technical Services LLC (“Trusted FIX”, “we”, “our”, or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, contact us, or use our property maintenance and renovation services.

1. Information We Collect

We may collect the following information:

• Full name
• Telephone number
• Email address
• Property address
• Service requests and enquiries
• Payment and billing information
• Photos or videos provided relating to maintenance issues
• Website usage data, including IP address, browser type and device information

2. How We Use Your Information

Your information is used to:

• Provide quotations and maintenance services
• Schedule appointments
• Communicate regarding your booking
• Process payments and invoices
• Improve our services and customer experience
• Respond to enquiries and customer support requests
• Send important service updates
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

3. Marketing Communications

With your permission, we may occasionally send updates, offers or service reminders. You may unsubscribe from marketing communications at any time.

4. Sharing Information

We only share information when necessary to:

• Complete the services you have requested
• Work with trusted subcontractors or suppliers involved in your project
• Process secure payments
• Comply with UAE legal requirements or government authorities

All third parties are expected to protect your information appropriately.

5. Data Security

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure or loss. While no online system can guarantee absolute security, we continually work to maintain industry-standard safeguards.

6. Cookies

Our website may use cookies and similar technologies to improve website performance and analyse visitor activity. You can control cookie preferences through your browser settings.

7. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information where legally permitted
• Withdraw consent for marketing communications

Requests may be made using the contact details below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date.

11. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us using the details above.